Monday, September 28, 2009

The multiple personalities of Apple

I'm only a new convert to Apple. My MacBook Pro (my first) is only a couple of months old. I don't have an iPhone.

Apple is all colours and glitz; is joyful; is easy; one-click; two-finger scroll.

I love its usability, Apple instinctively knows how things are connected, that iPhoto and Flickr are a great match, that iMovie should upload to YouTube.

But then there are those updates that come through all the time. iTunes 9.0 is available (that'll be 90mb thanks), QuickTime has an updated (55mb, cheers), we took out all the printer drivers to make Snow Leopard lighter (great!) but if you want your printer driver back you can download the drivers (274mb, not great).

I also haven't had the best customer service when something came unstuck with my MacBook Pro. Apple stores and their licensed dealers seem to be stocked full of hipsters that don't have a lot of 'can I help you?' about them (having said that I have found one guy that is great, pity he can't solve all my problems).

Then comes the issue of Apple's secrecy. Sure, it might be great for that wow factor in new releases, but is it (allegedly) worth workers lives? For a publicly traded company questions are also being asked about corporate transparency.

For me it seems that the gulf between brand Apple and company Apple is too wide.

Is it possible that a brand can be separated from its company? Is this sustainable? I guess it has worked for Apple for the past decade or so, why shouldn't it continue?

1 comment:

var said...

the other side of apple - interesting food for thought...