Monday, October 27, 2008

Selling social media internally

This great diagram comes from David Armano via Beeline labs. I've been following Beeline for a little while since their tribalization of business study came out, and now thanks to Beeline I'm going to be enjoying David's great visualisations of social media.

I like this diagram because I can relate. It's nothing spectacular, not new, and is not unique to social media. Anybody trying to run a traditional, easy-as-you-like competition is likely to have experienced this curve as well. This is the traditional effort vs status quo fight anybody in marketing will have faced.

The opportunity that social media has in this space is that it is relatively new. While there are plenty of precedents in like cases and like scenarios, social media is redefining what the legal precedents mean.

In the post-copyright era where you're more likely to get thanks for spreading the word rather than scorn for 'ripping off' others' work, the creative commons movement is an example of how social media and the socialisation of the Internet is changing the legal game altogether. A maxim that I like to work by in this era is to have the benefit to the customer/consumer in mind at all times.

Working from this angle, it is possible to work with legal (also branding and many other internal departments) to ensure that if it is a viral campaign that you want to do, then it is done for the right reasons and with the maximum benefit for the customer.

I think that it comes down to the old effort versus status quo scenario and if you have the right effort behind your project, and the right argument for customer benefit, then it is possible to keep that viral campaign flying.

And in the spirit of the post-copyright era I would like to assert David Armano's ownership of the original design of the following diagram (as also seen above), but with my own personal touch. In this remix of the diagram I've added a little Chuck Norris. The trajectory of your viral campaign is proportionate to the amount of effort behind your thinking and the customer benefit. If Chuck Norris were to launch a viral campaign he'd make sure that it'd fly fast and far and get to where he wanted it!

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